REFUND & RETURN POLICY

We want ATHREXX orders to arrive as expected and be useful in your training routine. This policy explains how returns, cancellations, damaged items, and refunds are handled. Nothing in this policy limits any rights you have under applicable consumer protection law.

30-Day Return Requests

You may request a return within 30 days after your order is delivered. To start a return, contact ATHREXX before sending anything back. Please include your order number and the reason for the return.

For a standard change-of-mind return, the item should be in substantially the same condition in which you received it, with its original components and packaging where reasonably possible. We may reduce a refund only where permitted by law if an item has been used or handled beyond what is reasonably necessary to inspect it.

Return Shipping

For ordinary change-of-mind returns, the customer is responsible for return shipping costs unless applicable law requires otherwise or ATHREXX agrees to cover them. If the item is defective, materially damaged on arrival, or you received the wrong item, ATHREXX will provide an appropriate remedy and will cover reasonable return costs where required.

Do not send a return to the address shown on the parcel without contacting us first. Because orders may be fulfilled by third-party logistics partners, the authorized return destination can vary by order. We will provide the correct return instructions and destination after your request is approved.

Before launch, ATHREXX should add a verified return address or clearly documented return-location process that complies with the laws of the markets it sells into.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If it is damaged, defective, or not what you ordered, contact us as soon as reasonably possible with your order number and, where helpful, clear photos or video of the issue. We will assess the problem and provide a repair, replacement, refund, or other remedy as required by applicable law.

Cancellations Before Shipment

If you need to cancel or change an order, contact us as soon as possible. We will make reasonable efforts to help, but once an order has entered fulfillment or has shipped, cancellation might no longer be possible and the return process may apply instead.

Refunds

Once an approved return is received or other evidence required by law has been provided, we will inspect or assess it and notify you of the outcome. Approved refunds are issued to the original payment method unless another method is agreed or required by law. Your bank or payment provider may take additional time to post the refund.

UK Consumer Rights

If mandatory UK distance-selling rules apply to your purchase, you may have a statutory right to cancel an online order within 14 days after receiving the goods without giving a reason, subject to legal exceptions. After notifying us, you generally have a further 14 days to return the goods. Where those rules apply, ATHREXX will honor the statutory cancellation, refund, delivery-cost, return-cost, and timing requirements that apply to your order. Your statutory rights relating to faulty or non-conforming goods are separate from, and are not reduced by, our 30-day change-of-mind policy.

Australian Consumer Guarantees and Other Mandatory Rights

Nothing in this policy excludes, restricts, or modifies consumer guarantees or other rights that cannot legally be excluded, including rights that may apply under the Australian Consumer Law or other applicable consumer protection laws.

Contact

To request a return, report an order issue, or ask about a refund, use the Contact page on our store or email us at support@athrexx.com. Please include your order number so we can assist you faster.