SHIPPING POLICY

This policy explains how ATHREXX processes and ships orders. Delivery times are estimates rather than guarantees, but we aim to keep customers informed if a material delay occurs.

Order Processing

Orders are generally processed within 1–3 business days after payment is successfully confirmed. Orders placed on weekends or holidays may begin processing on the next business day.

Estimated Delivery

For our currently supported launch destinations, the shipping methods configured for ATHREXX generally show estimated transit windows of approximately 8–14 days after dispatch, depending on destination and carrier. Actual delivery can be faster or slower because of carrier operations, customs, weather, local delivery conditions, or other circumstances outside our direct control.

If a materially different estimate is shown at checkout or communicated for your order, that order-specific estimate will apply. Where applicable law sets a maximum delivery period or gives you remedies for late delivery, those rights remain unaffected.

Free Shipping Promotion

ATHREXX may offer free standard shipping as a limited-time promotion. Any shipping charge that applies to your order will be shown before you complete checkout. Promotional shipping terms may change for future orders.

Tracking

When tracking is available, tracking information will be sent to the email address used for the order after the shipment is processed. Tracking may take some time to begin showing movement after the label is created.

Third-Party Fulfillment and International Shipping

ATHREXX may use third-party fulfillment and shipping partners. As a result, an order can ship from a location different from our business location, including from outside your country. Packages may travel through multiple carriers before final delivery.

Customs, Duties, and Taxes

Taxes, duties, or import charges are handled according to the destination, checkout configuration, and applicable law. Any amount collected by ATHREXX will be shown at checkout where required. If a government or carrier assesses a charge that was not collected at checkout, the recipient may be responsible for that charge unless applicable law provides otherwise.

Address Accuracy

Please check your shipping address carefully before placing an order. If you notice an error, contact us immediately. We will try to update the address before fulfillment begins, but we cannot guarantee changes after an order has entered fulfillment or shipped.

Delayed, Lost, or Delivered-but-Missing Packages

If tracking has not updated for an unusual period, or your order appears lost, contact us with your order number. If tracking says delivered but you cannot locate the package, first check the delivery location, household members, building staff, and the carrier where practical, then contact us. We will review the shipment and provide any remedy required by applicable law.

Contact

For shipping questions, use the Contact page on our store or email support@athrexx.com with your order number.